Asked Questions

Most popular questions from our community

Can I use Zaka on any device?

Our app is currently available for android devices only.
Support for more devices is coming soon.

We obviously hope that banks will not move completely away from sms notifications as they still need to accommodate for people not using smart phones.

However, we are working on a feature to allow you to upload your bank statement.

We use Machine Learning to classify the text messages from your bank. This is how we are able to give you reports of what you spent your Zaka on.

Reading of sms notifications from the bank instead of asking for bank credentials makes us different.

Our app also allow users to export pdf bank statements from all major SA banks as a supplement to the reading of smses. This accomodates those users who do not want to give away the permission to access their sms messages.

Lastly we are trying to be as African Authentic as possible by adding categories that speaks to an average working class African person.

What if I decide I want a different plan?

You can freely switch between our affordable price plans every month, and no additional fee will be charged.

We support payments via credit card, and EFT. The amount will be deducted from your account monthly.

No, if you're an early bird, you get to keep your free trail for 12 months.

None, with us you are free as you were. You can can cancel, pause and rejoin as you please.

How is my information kept secure while travelling over the internet?

As you have seen, our website has a lock next to it, which indicate that we are using a Secure Socket Layer technology to transmit data.

The data sent to our servers/API is sent via TLS to our https endpoint as you can see from our url. Our servers are managed and maintained by Heroku. Heroku complies with many security standards such as PCI, ISO 27001 etc.

As a start up, we try not to reinvent the wheel. Our product server plan comes with Heroku Postgres backups which are stored on AWS S3 bucket which is encrypted by Amazon.

This bucket is hosted in the US and has many backups across the world.

We do not store nor read any of your SMSes other than the bank transactions. We use this info to track your expenses and generate reports for you.

None, the only data we need is infomartion about a transaction and we get all we need from the bank SMS or a bank statement.

How to contact with Customer Service?

Simple, email us at We would be happy to help

Unfortunatly not, we have a very shy team.
Unless you want to talk Zaka, then our CEO will be happy to chat.
Book a meeting:

Yes please. Bitcoin account coming soon

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See exactly where your Zaka goes when you are not paying attention.
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